The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter with you. Please read these terms and conditions carefully
A Reeve Performance terms and conditions
These terms and conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.
Purchasing from us
To purchase from us you must be over 18 and resident in the United Kingdom or Southern Ireland Currently, we can only ship to the United Kingdom and Southern Ireland. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers ). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our systems by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order, this is not the confirmation provided automatically via the site, and this is when the contract is made. You do not own the goods until we receive payment in full.
Prices are checked regularly but if we find the price has changed when we receive your order, we will contact you and ask if you wish to proceed.
All prices and offers are subject to change and availability, errors and omissions excepted and subject to not selling below our cost price. VAT is charged on all items (including carriage) at a rate of 20% unless a product is VAT exempt. Prices shown excluding VAT are only a guide and no accuracy is intended.
We will acknowledge all questions or queries within a maximum period of 48 hours Monday – Friday.
We aim to deliver goods to you within the time indicated by us, but we cannot give an exact delivery date. If a mobile number is supplied then the courier will text you on the day of delivery. We also may deliver the goods in several consignments . Any items that are out of stock will be placed on back order and notified on your receipt. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you. A Reeve Performance will request all goods are left with a signature for POD
Should you request that the goods be left without a signature A Reeve Performance will take no responsibility if the package goes missing? By requesting that the goods are left without a signature the customer is taking full responsibility for their safety.
Non-bespoke items are returnable for exchange if the size is incorrect or where permission has been given, we do reserve the right to refuse to exchange or return. A £5.00 carriage charge is applied to all returns.
Returns should be sent to:
A Reeve Performance
Hardwick Commercial Park,
King’s Lynn, Norfolk,
For the attention of the Returns Department.
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.
We will exchange items that are returned in a resalable condition within 28 days of receipt and refund those returned within 14 days – All returns are at your cost and the original carriage will not be refunded
Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not include wear and tear or inappropriate use of products. You should inspect the goods when you receive them for defects or damage. If the goods arrive damaged and we are notified within 24hrs we will refund the cost of return provided this is reasonable. If the goods develop a fault that proves to be a manufacturing fault we will at our option repair or replace the goods. In this case cost of return will be down to the customer. Please note that the garments must be washed before return for Health and Safety reasons
All deliveries must be checked when received and any shortages must be reported to us within 48 hours of receipt of goods.
Other information you need to be aware of:
A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future.
If you are a consumer you have the right, in addition to your other rights, to cancel this contract for no reason at all and without penalty. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and with all relevant packaging in an unused and re-saleable condition. We advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested, we can collect the goods from you at your cost. Shipping will not be refunded and where shipping was free on a delivery a charge will be made because shipping is included in the original price.
We will on occasion send you a promotional email, if you do not wish to receive any further emails please just use the unsubscribe link in the email or contact us and let us know.
We advise you to keep a copy of these Terms and Conditions.